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merch

store 

policies

01

Returns and Refunds

Since our products are made-to-order using a print-on-demand service, we do not accept returns or offer refunds for buyer’s remorse.

Please review your order carefully before submitting it to ensure that you have selected the correct size, color, and design. If you have any questions or concerns about your order, please contact us before placing it.

03

LOST PACKAGE

If your package is lost in transit, please contact us within 14 days of the estimated delivery date to file a claim. We will work with our shipping carrier to locate your package and, if it cannot be found, provide you with a replacement or refund.

05

FULFILLMENT PROCESS

Fulfillment time is the time it takes to make your custom-ordered product.  The estimated fulfillment time is 2–5 business days for production.

Fulfillment for large orders may take longer. Please contact us if you have any questions about your large order.

02

DAmaged order

We do accept claims for misprinted, damaged, or defective items. If you receive a product that does not meet your expectations, please contact us within 14 days of receiving the order to file a claim. We will review your claim and, if it is valid, provide you with a replacement or refund.

04

PROCESSING TIME

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! Please allow for 2-7 business days for order processing, as well as fulfillment and shipping times.

06

SHIPPING ESTIMATES

We offer shipping options Canada-wide. Please note that our shipping estimates are calculated per order and may vary depending on the destination and shipping method selected at checkout. Please refer to your order confirmation for delivery time estimates.

ORDER TIMELINE

Our products are custom-made to order just for you!

Check out the process from placing to getting your order!

2-7 business days

estimated per order

PROCESSING

TIME

SHIPPING

TIME

ORDER

PLACED

FULFILLMENT

PROCESS

ORDER

RECEIVED

2-5 business days

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